Refund Policy

Last updated December 14, 2023

 

Thank you for choosing Aloha Laundry Life. We stand behind the quality of our laundry services. If, for any reason, you are not satisfied with the cleaning of your clothes, please review our comprehensive return policy below.

 

SATISFACTION GUARANTEE

We are committed to your satisfaction. If you are not happy with the cleaning results, you may be eligible for a partial or full refund, depending on the circumstances of your request.

 

RETURN PROCESS

If you are dissatisfied with the cleaning of your clothes, please email our customer service at info@alohalaundrylife.io to discuss your concerns. We will work with you to understand the issue and determine an appropriate solution.

 

ADDITIONAL CONSIDERATIONS

  • Color Loss, Bleeding, and Shrinkage: Please be aware that certain fabrics may experience color loss, bleeding, or shrinkage during the cleaning process. While we take utmost care, we do not assume responsibility for these inherent characteristics of some clothing items.
  • Damages: We exercise great care in handling your clothes. However, if any damages occur during our process, our liability is limited to a maximum of One Hundred US Dollars($100) per order.
  • Re-cleaning Policy: If you are not satisfied with the initial cleaning, you have 24 hours to notify us at info@alohalaundrylife.io to request re-cleaning or laundering at no additional charge.
  • Loss Policy: In the rare event of a lost item, please contact us at info@alohalaundrylife.io within 24 hours. Our liability for lost items is limited to a maximum of One Hundred US Dollars($100) per order.

 

QUESTIONS

For any inquiries regarding our return policy or to discuss specific concerns, please contact us at:

 

info@alohalaundrylife.io
1-888-357-5155

 

 

Thank you for choosing Aloha Laundry Life. We appreciate your trust in our laundry services.